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I hope you paid with a charge card. If you did get on the phone with them and don’t take no for an answer. You are correct if the reciept doesn’t say no returns on special orders and it wasn’t obviously posted in the shop before your purchase then it’s going to end up in your favor.
If you paid cash call the BBB and make a complaint. Next time don’t make a big ticket purchase in cash.
Thank you for this information. I would have never thought of contacting my cc. I did pay using my debit card. Thanks to the advice everyone has left I called my bank & have placed a dispute against the dive shop. They now will investigate to make sure he does not have any clause in his paperwork in regards to his business side of things. They will refund my money within 10 days but until they finish the investigation I cannot use that money. They are going to file it as I did not receive the product I ordered. I have noticed as have a few others I converse with often that the LDS owner is just not doing business quite right, he talks to his few employees like dogs & has them do his dirty work (delivering bad news) while standing there next to the phone having them tell me what he wants said (I can hear him), & due to larger classes (college contract) I and so many others heard him yelling & talking down to folks helping him teach his classes. Also I have noticed that when I took my class (will not specify what class) they just care about the money & getting it done instead of going thru the dives & class as it should. He had other divers not certified to teach go thru several dives with me & signed off on my work as if he did it. I thought the instructor had to do this themselves? Ok there is some of the problems I have seen with my own 2 eyes & ears!
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