even if you don’t want to divulge your identity, I think you should give the name of the Dive Shop. There are a lot of members here on DiveBuddy and they can get the word out about this guys business practice. While I do not agree with the saying that the customer is always right, (because there area a lot of booger eating morons out there), I do think that the business person should try to always make the customer happy. Having your employees call with bad news instead of delivering it yourself, and having them take care of customer problems just so you don’t have to deal with it shows not only a lack of character but a huge amount of cawardice. By divulging the name of the shop one of two things can be hoped: 1. the owner realizes what he is doing is wrong and he makes corrections to his business practices and becomes a shop that divers like to go to or 2. his business fails and someone else with better business sense opens a shop and the area gets a better business partner. I also agree that you should contact his certifying agency whether it be PADI or not. keep in mind that hisdive insurance carrier gets information from his certifying agency. Because this guy is opening himself up to law suits, which in turn the insurance company has to pay when he loses because he is not following standards, then ever other instructor out there faces the possibility of higher insurance rates due to a knucklehead losing a case because he can’t follow the standards. Name the shop, name it....Name it.....NAME THE SHOP. See now you’ve gone and got me upset and I don’t even now the shop.