If there is no BB in the area contact the state AG, I had a shop in eastern Pa. take my money for a trip to AKR and when I called the week before the trip to find out where my daughter and I would meet the group at PHL I was told they never booked me but rather took students from a local school in our place.
I was promised a refund right away which never happened, I then had to use other phones to call or he wouldn’t answer and then the excuses began. When the Pa. state AG’s office called him I got the refund.
BTW, trip insurance will not cover the agent running off with your money so use a cc even if you need to pay the extra %